Meeting the highest possible quality is the overarching goal of the economic activities of our company. The related customer satisfaction is also our priority goal.
We achieve the highest level of quality and customer satisfaction by:
- pro-quality activities of the Board and Directors of individual departments
- continuous research of market requirements and continuous development of new products that meet the expectations, needs and requirements of customers both in Poland and abroad
- creation of products of high quality in relation to their health on basis of the HACCP system and the standards of the European Union
- development, implementation, meeting requirements and continuous development of the Quality Management System, according to PN-EN ISO 9001:2009 norm
- promoting ethical business
- responsibility toward the employees for environmental protection, hygiene and working conditions
- continuous development of technology and modernization of the production facilities on basis of the key global and European trends
- professional development of management and employees
- full understanding and acceptance of our quality policy by our employees
- revision of quality policy to ensure its continued effectiveness
"We declare that the quality policy is the basis for setting and reviewing quality goals of our organization"
CEO, General Manager
Quality And Safety
Products created in the slaughter and cutting plants of the Indykpol Capital Group are safe and healthy. Since mid-1999, Indykpol implements the HACCP procedures, and starting from 2004 the quality is assured by the ISO 9001 system. The procedures of the system indicated above covers all stages of production, starting with purchases and acceptance of poultry livestock, through the distribution system to external clients, to monitoring of customer satisfaction. Special Quality Department is responsible for observing the quality procedures. In 2004, these two systems served as the basis for implementing new quality systems: IFS and BRC.
Modern production lines not only guarantee health safety of the products but also enable tracking of the said products through all stages of the production process. For every produced batch, the Company is able to control: what feed was used and where did the poults originate. The all poultry processing activities are realized under continuous supervision of the state veterinary and sanitary services.
Production of poultry livestock is based on poults and feed acquired from a well-tested and strictly controlled source. Rearing of poultry is realized in closed facilities under continuous control by the veterinary doctors. Breeders, farm employees and our people who work with production are forbidden to keep any poultry on their own farms. All facilities of the Company and the Group work in accordance with all the directions obtained from the state veterinary services. The starting point is strict adherence to all the hygienic rules, i.e. limiting farm access for external people and vehicles.
The HACCP (Hazard Analysis and Critical Control Points) procedures are fully implemented in the Indykpol’s plants since mid-1999. The system covers all spheres of activity from livestock production to distribution of final products. The continuous effectiveness of the system is guaranteed by a dedicated Quality Department.
HACCP is a documented system for identification of all risks present in food production and for all the ways to eliminate them. It was created in order to ensure health safety of food products. All food operators who offer their products on the European single market are required to implement and follow the system’s procedures.
We have been utilizing the procedures of the quality assurance system ISO 9001 since 2004. Implementation of the system took nearly 2 years and covered all stages of production, starting with purchases and acceptance of poultry livestock, through the distribution system to external clients, to monitoring of customer satisfaction. The basis for the implementation were the procedures of the HACCP system. Starting from 2004, the system was extensively verified by the internal services of the company, and served as basis for implementation of other systems: IFS, BRC and QuS.
ISO stands for International Organization for Standardization, created in Geneva on February 23, 1947. The aim of ISO is to create international industrial norms that facilitate global exchange of goods and services. These norms include the ISO 9000 family of standards that deal with creation, assessment and improvement of Quality Assurance Systems.
The ISO norms see quality as meeting the requirements and expectations of clients. Customer focus is the first in the eight fundamental rules of quality management. According to customer focus, organizations (companies) are dependent on its customers and therefore it is recommended for the companies to understand the current and future customer needs, to meet their requirements and to undertake activities to exceed their expectations. A properly operating Quality Management System provides customers with confidence that their needs and requirements will be met and that the quality of the products will be high.
IFS – International Food Standard
This system is focused on how to adjust customer offer to meet specific customer requirements. The progress of our civilization makes it possible to discover new factors that may create allergies. Some of these substances are also present in food. Therefore it is becoming more common that the customers expect very specific information on whether a given product is free from allergens such as: gluten, lactose or casein. Producers need to perform numerous detailed analyses in order to guarantee that their products are free from allergens. Implementation of the IFS system means complete change in the way the technology processes are approached. By taking customer expectations into consideration, Indykpol strives to provide them with complete information on the products offered, in line with the IFS standards.
BRC - British Retail Consortium
The BRC system defines the quality requirements that need to be met by the food producers who want to offer their products in the United Kingdom. It covers requirements stemming from the HACCP and ISO 9001 systems as well as additional requirements that increase product safety and ensures high health quality and customer satisfaction.
Indykpol was the first Polish producer to implement the poultry norms of the QAFP system in 2012. Due to continuous control of the production process: starting with the poults, through the farm, the slaughterhouse, cutting, packing and ending with the sales point - the system ensures stable, high quality of the meat produced. This control is realized in ongoing manner by the producers and by random samplings realized by independent auditors. Poultry meat produced in accordance with the QAFP system are only sold as packaged products, mostly in Modified Atmosphere Packaging (MAP), which increases the shelf life and protects the products from secondary contamination during distribution and sale processes. An additional requirement is that meat has to be free of any additional substances. It is also forbidden to use feed components that have negative impact on the organoleptic characteristics of the meat. The QAFP system is promoted by the Polish National Poultry Council (KRD) and the high-quality meat produced in the system is promoted in the media (TV ad campaign) which should translate into higher recognizability of the QAFP trademark.